Shipping policy

At Zirconiq, we are committed to providing a smooth and transparent shipping experience for all our customers. Below you will find the details of our shipping process, including costs, delivery times, and policies for both domestic and international orders.

1. Shipping Locations

We ship to customers within Germany and internationally. Please note that delivery times and shipping availability may vary based on your location.

2. Shipping Costs

Shipping costs are calculated based on the weight of the package, the shipping method selected, and the destination address. Shipping costs will be displayed at checkout before payment is processed.

  • Domestic Shipping (within Germany):
    Orders totaling €35 or more (excluding taxes) qualify for free standard shipping. For orders under €35 shipping rates are calculated based on the package weight and size.

  • International Shipping (EU Zone):
    Orders totaling €50 or more (excluding taxes) qualify for free standard shipping. For orders under €50, shipping rates will vary based on the destination and the package weight. Please note that any customs fees or taxes are the responsibility of the customer.

  • International Shipping:
    Orders totaling €70 or more (excluding taxes) qualify for free standard shipping. For orders under €70, shipping rates will vary based on the destination and the package weight. Please note that any customs fees or taxes are the responsibility of the customer.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping (Germany):
    Estimated delivery within [3-7 business days].

  • Express Shipping (Germany):
    Available for an additional fee, with estimated delivery within [1-3 business days].

  • International Standard Shipping (EU):
    Estimated delivery within [5-10 business days].

  • International Express Shipping (EU):
    Available for an additional fee, with estimated delivery within [3-7 business days], depending on your location.
  • International Standard Shipping:
    Estimated delivery within [10-20 business days], depending on the destination.

  • International Express Shipping:
    Available for an additional fee, with estimated delivery within [5-10 business days], depending on your location.

Please note that these delivery times are estimates and may be affected by factors such as customs delays or holidays.

4. Order Processing Time

All orders are processed within [1-3 business days] (Monday through Friday, excluding holidays). Once your order has been processed and shipped, you will receive a confirmation email. Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order

Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to follow the progress of your package through the shipping provider’s website. Please note that tracking information may take up to 48 hours to update.

6. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply based on your country’s regulations. These additional fees are not included in our shipping costs and are the responsibility of the customer. Zirconiq is not responsible for delays caused by customs procedures.

7. Lost or Delayed Shipments

If your order is delayed or you suspect that your package has been lost, please contact us at [support@zirconiq.com]. We will work with the shipping carrier to investigate and resolve the issue. Claims for lost packages must be submitted within [30 days] of the expected delivery date.

8. Incorrect Shipping Information

It is your responsibility to provide accurate and complete shipping information. Zirconiq is not responsible for delays, lost packages, or additional charges resulting from incorrect shipping addresses. If an order is returned due to an incorrect address, we will contact you to arrange reshipment at your expense.

9. Package Refusal

If you refuse delivery of a package, you may be responsible for the original shipping costs, any customs fees, and the return shipping cost. These charges will be deducted from any applicable refund.

10. Contact Us

If you have any questions about our shipping policies or need assistance with your order, please reach out to our customer support team:

 

We are here to help with any shipping inquiries you may have.

 
This Shipping Policy ensures that our customers have a clear understanding of Zirconiq’s shipping costs and procedures.